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RETURNS POLICY
Web Order Return Policy:
Download Return Form
(right click save as)
Our goal is to make your return easy and hassle free.
If, for any reason, you are not satisfied with your purchase, simply return it within 45 days in original condition with the tags/stickers attached and in the original retail box and we will refund the full purchase price* or exchange the product for you.
* Shipping charges are non-refundable.
Products returned orginal store condition within 45 days from purchase can only be exchanged* for another item.
Customized, printed or personalized items are NOT RETURNABLE.
All used and closeout sales items are NOT RETURNABLE.
*Note that excessive returns will be monitored and may limit your eligibility for exchanges.
How to Return Merchandise:
First to the Finish Returns
Returns:
Shipping charges are non-refundable.
Please allow 7-10 business days for your refund/exchange to be processed.
We will refund your purchase amount to the original method of payment.
Please note, credit card companies may take up to 10 additional business days to post the refund to your account.
Paypal payments will be refunded back to the Paypal account.
Exchanges:
If you are exchanging your product, the new product will be shipped to you free of charge, this does not include freight items.
Do not send any additional payment to cover a price difference for an exchange.
Your original payment method will be charged or credited when the exchange is processed.
In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated above.
Incorrect or Defective Merchandise:
Any incorrect or defective merchandise must be reported within 48 hours of receiving your order by calling us at (800) 747-9013.
We reserve the right to review and determine the validity of defective merchandise claims.
*Only verified claims will be accepted for replacement.
Team Orders Return Policy:
First to the Finish reserves the right to refuse any returns on Team Orders.
Any approved returned Team Orders will be charged a 30% restocking fee upon the return.
2341 Plum Street Edwardsville, IL 62025 |
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